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NOTES ON SHIPPING INQUIRIES

SHIPPING TUTORIAL AT OUR FAQ SECTION before making your inquiry. If you have a question that is not covered by our FAQ and it is regarding your shipping status, kindly include your name and XEND WAYBILL NUMBER that was given to you through the Shipping Confirmation email sent by our shipping service provider, XEND. This will help us respond to your inquiry faster.

Also note that XEND status updates may be lagged at times. Customers must consider that updates can only be made during business days. Business days are only on weekdays on Monday to Friday and does not include weekends and holidays.

AS OF JUNE 2012 : NOTICE TO OUR VALUED CUSTOMERS

We would like to assure you that as soon as you receive your XEND tracking information email, it means we have already shipped out your item. It might only say "booked" but that is because our shipping service provider is currently having problems updating their tracking information online.

Should you urgently need updates regarding the status of your shipment, feel free to send us a message. Otherwise, please be advised by this announcement as well as our Shipping FAQ.

If your tracking info is 2 weeks old, you can also check your tracking info by using your international postal code and tracking it at your country's postal service website. More info in our shipping FAQ.

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